Redundant Architecture
Distributed server architecture
Redundant power and bandwidth
Redundant routers and switches
Redundant load balancing

Platforms

1. Development platform
2. Staging and testing platform
3. Live production hosting platform

Ongoing Support
Database admin and support
Backup and restore
emc data storage

Monthly MaxEXP® software upgrades
MaxEXP® software support/ training
Infrastructure upgrades

Security
PCI compliance
Managed redundant Cisco Firewalls
Security patches
Scan Alert

Project Management
Dedicated Client Manager
Daily Checkpoint meeting
Keynote Performance Monitoring
Automated Sales Reports – Daily/Weekly/Monthly

Analytics
MaxStats
Google Analytics

With MaxCare
Monthly reports & analysis
Team Desk

Active Infrastructure / Software Monitoring

• Sales order volume
• Verify Order lifecycle
• External dependency lifecycle 
• UPS, Verisign, authentication
• External dependency - timeout - UPS, Verisign
• Email “send” check
• Watch file Queue
• Integration point handoffs

Operation Audits
Behind the scenes processes e.g. backups, data pruning reports

• IPS – Intrusion detection and prevention
• ISE – Database connectivity
• CC Failures
• Fraud detection
• Shopping Cart Monitor  Monthly Shopping Cart and Wish List reports

Nagios
Pager alerts to our engineers for home page, web servers, database servers, integration points, infrastructure servers & firewalls

Testing tools 
Automated link checkers
Automated spell checkers
Missing Image detection

See the San Diego Media server schematics (pdf) for a detailed look at our infrastructure.