Benefits of MaxEXP® and San Diego Media

• Significantly reduces costs by accelerating development, automating deployment and lowering TCO.
  Because MaxEXP is a fully integrated, automated, mature, and proven technology solution, clients experience significant reductions in the time and cost of development and the Total Cost of Ownership (TCO) of very sophisticated eBusiness platform.
   
• Streamlines business functions and processes.
  MaxEXP acts as both an eCommerce solution and database management system that allows clients to streamline existing business functions and process and to develop new, cost-efficient strategies to improve these processes. Uniform site management reduces training and support expense.
   
• Maximizes profits with integrated marketing and customer-care tools.
  MaxEXP is equipped with advanced marketing and promotional tools developed to generate increased traffic and sales, and boost profits on client sites. Using MaxEXP comprehensive tracking and reporting features, site managers also can gain essential insights into their customers' behavior in order to make more informed decisions on future campaigns and promotions.
   
• Reduces operational and customer-service costs.
  With integrated modules specifically designed to handle order processing and fulfillment, customer relationship management (CRM), inventory management, and administrative management, MaxEXP is equipped to act as a standalone eBusiness and fulfillment tool, eliminating the need to purchase and integrate costly third-party add-ons for these functions.
   
• Maximizes eCommerce for complex products and services.
  Unlike low-end eCommerce systems, which accommodate only standard product types, MaxEXP is specifically designed to support complex products and service offerings. In fact, the more complex - the more impressive MaxEXP will perform.
   
• Satisfies specific client needs through streamlined customization.
  While MaxEXP can be effectively implemented in its native state, it also allows for effective, lower-cost customization to specific industry, market, or client needs.
   
• Grows as clients' business grows.
  MaxEXP open standards based modular architecture provides the flexibility and expandability that companies require as their business grows. Thus, clients can add additional stores, services, features, and capabilities to their existing system as the need arises, without having to rebuild core systems or to redesign their site architectures.
   
• Incorporates an advanced integration framework.
  MaxEXP is uniquely designed around the concept that clients have designed and implemented automation in key parts of their business, which may give them a unique edge over their competition. Order fulfillment, inventory management, customer service, finance, and credit authorization systems may be part of the strategic or tactical solution that makes them better than a competitor. Our "open standards" integration framework was designed to provide maximum connectivity to these systems so they can continue to be an advantage. Or, in some cases, the customer may want to enhance the MaxEXP offerings to provide even greater competitive advantage.
  
  
  
   
• Leverages platform virtualization.
  San Diego Media has begun the process of incorporating Platform Virtualization into the MaxEXP product offering. The challenges of developing and maintaining a scalable, enterprise-class hosting environment to deliver a software platform like MaxEXP have been at the forefront of our minds when it comes to planning for growth. Often times this planning has been time consuming and costly. When server and platform virtualization solutions became more reliable and readily available, San Diego Media's engineering team took notice almost immediately. We've recognized the flexibility and other benefits that virtualization can bring to the MaxEXP platform and our clients. When it comes to the physical hardware and logical infrastructure of the MaxEXP hosting environment, we've historically had to forecast our own growth, as well as that of client needs, and then procure equipment to accommodate these forecasts. The process of forecasting was not as reliable as we needed it to be. It became obvious that developing a virtualized MaxEXP Platform would provide not only tremendous cost savings for SDM and its clients, but would significantly enhance the MaxEXP Platform's scalability to meet the real time demands of our clients while simultaneously supporting an aggressive growth strategy.
   
• Incorporates seamless transparent upgrades.
  MaxEXP OnDemand clients can utilize new features and functionalities, such as advanced merchandising capabilities, without having to negotiate time and other resources from IT staff. Minor upgrades to MaxEXP are provided as needed and/or on a monthly basis and will usually be transparent to both clients and their online customers. Major upgrades are usually deployed 4-6 times a year and always occur at off-peak hours to provide as little disruption to existing business processes as possible. In all cases the entire upgrade process is managed by San Diego Media.
  
  
  The seamless integration of these modules into one feature-rich, easy-to-use site development and management system enables MaxEXP to deliver the operational benefits and flexibility that fast growing online businesses require—namely, the enterprise-class performance, marketing, security, and reliability of large-scale eCommerce solutions, combined with the design and extensible development flexibility required to create a truly world-class eBusiness.
  
   
• Embraces continuous innovation.
  MaxEXP was developed to be a long-term foundational eBusiness solution, and we regularly roll out powerful new features designed to give customers a competitive online advantage and to support their growing needs.



In the past 18 months alone there have been over 125 feature upgrades and enhancements to MaxEXP.